FAQ

Not sure about sizing?

We recommend checking the size chart on each product page and reading the fit notes, as each style fits differently. If you’re still unsure, send us a message before ordering. We’re always happy to help you choose your perfect fit.

Do you ship outside of Canada?

Yes, we now ship to the United States. Any tariffs, duties, or import fees charged at delivery are the responsibility of the customer.

We also ship to Europe. As with all international orders, any duties or taxes upon delivery are the customer’s responsibility.

What are your shipping rates? 

🔔Important Shipping Update🔔 Rising shipping costs have required us to pause our free‑shipping option for now. We now offer a $22 flat‑rate shipping option across Canada. International orders are shipped using the most reliable and cost‑effective methods available.

What is your return policy?

Please refer to our full Return Policy page for details on eligibility, conditions, and procedures.

What if I don’t see my size? Do you take custom size orders?

If your size isn’t listed, we keep requests on file and do our best to accommodate future inventory. At this time, we do not offer custom sizing.

What if I don’t see the item I want in stock?

If an item isn’t available, it may be in the process of being restocked or it may be discontinued. Feel free to reach out for updates.

Do you sell in‑store or just online?

We’re primarily an online brand, but we do sell select items in‑store at my mom’s shop, In Good Time, located at 951 Queenston Rd in Stoney Creek, Ontario. You can also choose local pick‑up for online orders. Throughout the year, you’ll find us popping up at studios and events within the dance community.

I’m local (Hamilton). Can I pick up my order instead of having it shipped?

Yes, you can pick up your order at In Good Time during regular business hours:

Monday to Friday: 10am to 5pm Saturday: 10am to 4pm Sunday and Holidays: Closed

Once your order is ready, you’ll receive a confirmation email. If it hasn’t been picked up within two days, we’ll send a reminder. Please note that it is the customer’s responsibility to collect their order during shop hours.

Can I put an item on hold?

We do not offer holds at this time.

I’m ordering as a gift. Do you offer gift receipts?

Yes. Just let us know at checkout or send us an email, and we’ll include a gift receipt with your order.

Do you take heel order requests?

Yes, we do. We offer custom heel orders through PleaserUSA.com. To place a request, please email us at dresstodance1@gmail.com with the SKU number, colour, and size. We’ll confirm availability and guide you through the next steps.

Payment for custom Pleaser orders is by e‑transfer only.

Brand ambassador codes and discount codes cannot be used on custom Pleaser orders.

Any issues with Pleaser heels must be reported to us as soon as possible. Pleaser requires that concerns are submitted right away, so timely communication is important.

We also post updates about heel order openings and restocks on our socials, so make sure you’re following us to stay in the loop.

What is your turnaround time for deliveries or shipping?

Please allow two to five business days for order processing. Shipping times vary depending on location and postal service efficiency. Most domestic orders arrive within two to fourteen business days.

What payment methods do you accept?

We accept debit, credit, e‑transfer, Shop Pay, and PayPal. If paying by e‑transfer, your order will be processed once payment is received. Please email Laura at dresstodance1@gmail.com if you choose this option.

Can I change or cancel my order after placing it?

Orders cannot be changed or cancelled once they have been processed. If you need assistance, contact us as soon as possible and we’ll do our best to help before your order ships.

What if my package is lost, stolen, or damaged?

Once an order is shipped, responsibility transfers to the carrier. If your package is lost, stolen, or arrives damaged, please contact the carrier directly to open a claim. We’re happy to assist with any documentation you may need.

How does store credit work?

Store credit is issued to your customer account after your return is inspected and approved. You must have an active account in order to receive store credit. Once issued, your credit will appear in your account and can be used toward any future purchase. It does not expire.

Do you offer discounts or promo codes?

We occasionally run promotions throughout the year. Follow us on social media or subscribe to our newsletter to stay updated.

How long does it take to receive a response?

We aim to respond within one to two business days. Response times may be longer during holidays or major sales.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted systems. We never store or have access to your full payment details.