Do you ship outside of Canada?
Yes, we do ship outside of Canada right now to the United States and hoping to get overseas someday. ***Any duties/taxes upon delivery will be paid by the customer***
What is your return policy?
All sales are final. If you have any questions prior to placing an order, send us an email at firstname.lastname@example.org or message us on instagram.
What if I don’t see my size? Do you take custom size orders?
If you don’t see your size we can definitely see what the best size if for you with a custom order.
What if I don’t see the item I want in stock?
If you don’t see the item in stock either we are restocking and make sure to check our Instagram or we will no longer be carrying that item.
Do you sell in stores or just online?
Our primary is online. We do events so make sure to keep on eye out on our social platforms and our website for events. We are working on a store front for the future.
I’m from Hamilton, can I pick up my order vs having it shipped?
Our local pick up spot is at IN GOOD TIME located at 951 Queenston Rd in Stoney Creek, Ontario.
It is your responsibility to pick up your order if you choose to select the local pick up option. You can pick up your order at your convenience during the shops operating hours.
They are open Monday to Friday from 10am-5pm and Saturday 10am-4pm.
If your order isn't picked up after some time, you will be sent an email to remind you to pick it up.
Who do you donate to for your Fierce Pride Collection?
We donate to Rainbow railroad. This is not just our only charity we donate to. We also donate for breast cancer awareness and heart and stroke.
Can I put an item on hold?
Unfortunately, we do not hold items.
I’m ordering as a gift, do you offer gift receipts?
Yes, we can provide you with a gift receipt.
Do you take heel orders?
Yes, we do take heel order from www.pleaserusa.com no order is confirmed until you approve and a deposit of $75 is sent via EMT.
What is your turn around time for deliveries or shipping.?
Please allow 2-5 business days for your order to be fulfilled. Once shipped, most domestic orders take anywhere from 2 to 14 business days to arrive depending on the efficiency of the local postal service.
*Expect delays from postal services due to Covid-19*
Do you take debit or credit?
We take all forms of payment E-transfers to email@example.com , debit, credit and PayPal.