FAQ

Do you ship outside of Canada?

Yes, we do ship outside of Canada right now to the United States and hoping to get overseas someday. ***Any duties/taxes upon delivery will be paid by the customer***

 

What is your return policy?

All sales are final. If you have any questions prior to placing an order, send us an email at dresstodance1@gmail.com.

 

What if I don’t see my size? Do you take custom size orders?

If you don’t see your size we keep requests on file and try our best to get the size requested for future. We do not do any custom work.

 

What if I don’t see the item I want in-stock?

If you don’t see the item in-stock either we are restocking, or we will no longer be carrying that item.

 

Do you sell in-store or just online?

Our primary is online! We do have a little spot at In Good Time that is our pick-up location with few items. We also go to studios or events to promote the brand and to sell.

 

I’m local from Hamilton, can I pick up my order vs having it shipped?

Our local pick up spot is at IN GOOD TIME located at 951 Queenston Rd in Stoney Creek, Ontario.

It is your responsibility to pick up your order. If you choose to select the local pick up option you can pick up your order at your convenience during the shops operating hours.

Monday to Friday from 10am-5pm, Saturday 10am-4pm, Sunday Closed.

If your order isn't picked up after 2 days, you will be sent an email  reminder to pick-up.

 

Can I put an item on hold?

Unfortunately, we do not hold items.

 

I’m ordering as a gift, do you offer gift receipts?

Yes, we can provide you with a gift receipt.

 

Do you take heel order requests?

Yes, we do take custom heel orders from www.pleaserusa.com you can send an email of your request with the following ( Sku #, Colour, Size)

What is your turn around time for deliveries or shipping.?

Please allow 2-5 business days for your order to be fulfilled. Once shipped, most domestic orders take anywhere from 2 to 14 business days to arrive depending on the efficiency of the local postal service.

Do you take debit or credit?

We take all forms of payment E-transfers to dresstodance1@gmail.com , debit, credit and PayPal. *NOTE* if you do select payment through EMT, no orders will be fulfilled until payment is sent.